We make it easy and convenient for you to return your products.
Make sure to have your order number at hand – it can be found in your order confirmation. It starts with 2 letters followed by 4-6 digits. Example: EU1234
We offer direct exchanges through our return portal if exchanging to another product of the same style, price, and fit.
If you wish to exchange to another style, simply choose to return the product and select the option “Shop on our website to find another product”. All this can be done by following the steps in the return portal.
Click the button below to start your return:
Return policy - Read this before you return
Please note that the following conditions apply to all returns:
We do not accept returns, if the returned product:
- Is not in new condition
- Smells of perfume or other strong odor
- Has been exposed to smoke
- Has been washed
- Has been exposed to animal fur
- Has not been sufficiently and properly packed for return shipping
- Has open stitching
- Has been modified or altered in any way
For health and hygiene reasons, boxer shorts, and socks, can only be returned in original condition and in unopened original packaging.
You have 100 days right of return from the date of purchase. When the 100 days have passed, we are unable to offer you a return or exchange. You will then be unable to log into the return portal.
If you experience a faulty or defect product, please send an email to firstname.lastname@example.org containing pictures of the defect and your order number.
Returns are free of charge. In other words, if you were able to buy and receive your product(s), you’re able to return free of charge.
Questions regarding returns?
Do you have any questions or do you need help regarding the return process, we suggest to take a look at our Help Center, where we have answers for all of the most common questions.
You are also more than welcome to contact us.
Regular opening hours
Mon-Fri: 10:00 - 22:00
Sun: 10:00 - 16:00
You can reach us via the following channels:
Phone: +44 330 808 8777
Livechat on the website (bottom right corner)